Point of sale or POS systems have been utilized in the food and retail sector for quite some time now. According to the top convenience store chain in the world, this technology is one of the leading contributors to their efficient operations. Through a POS system, every convenience store gains valuable data for better customer service.
One key detail that a business can derive from a POS system is what type of customer buys specific products. This guides stores in developing their product development and marketing strategies. But that’s not all — POS systems prove to be beneficial in streamlining food deliveries for dining establishments as well.
How a POS System Works in Improving Food Deliveries On- and Off-Site
1. A POS system expedites preparation processes.
Since the restaurant POS system collects so much information on customers and stores data in highly accessible compartments, it automatically becomes so much easier for restaurants to prepare food according to the preference of customers. All they have to do is look at the customers’ purchase history.
Not only that, all contact details are stored. Therefore, instead of always asking customers for their address for delivery services (which can be quite confusing and time-consuming) call center representatives can simply request for a confirmation of delivery details. This can slash ordering time significantly.
2. It boosts up-sale results
Upselling is one of the most important strategies to include in food delivery transactions. However, a lot of times, the opportunity for an upsell does not yield target results because of poorly matched suggestions.
However, with food delivery system software, your business can quickly tap into information that can make upselling work. During the call, the operator can pull up records of previous transactions and scan through order information. From this, they can establish a pattern of preferences and offer menu items that the customer might really like.
For example, people who prefer carrot cake tend to like spice cake too because of similar ingredients. A bakery can increase the chances of an extra purchase by offering spice cake instead of a red velvet cake, which may be a popular offering, to a customer who loves carrot cake.
3. It reduces inaccuracies
POS systems come in a variety of formats, but in a lot of restaurants, they are used as the actual menus. Providing every table with a digital menu for in-store orders offers customers full control over their orders and ensures the kitchen prepares these right away.
A digital menu does away with waiting for a server to come around and take orders. With the digital menu, diners just have to press their picks, perhaps include some specifications, and even choose to pay immediately. The orders are forwarded right away to the kitchen and prepared according to the customers’ requirements.
Eliminating the human element of placing an order reduces confusion, especially with the interpretation of particular requests.
4. It moves customers faster and increases sales
Dynamic POS systems can handle orders (both for dine-in and takeaway), rewards, and even payments. Customers can complete a full transaction, get their food, and be out of the restaurant so much faster. This is such a big advantage for popular dining establishments that regularly enjoy a heavy onslaught of customers during meal times.
The POS system gets rid of the long waiting period. When customers get to pay immediately after placing their orders, they can wait for their meal to be prepped, packed and delivered, be out of the restaurant upon receipt of the food, and make way for new diners. The faster movement of customers increases sales for the establishment.
5. It allows delivery personnel to determine the quickest routes to take
There are POS systems that collect road information as well. This helps delivery personnel to plot their route effectively and get to customers’ locations much faster.
Not only that, but with proper coordination with the operator and dispatcher, the appropriate drivers can be allocated more efficiently. Overlapping routes and out-of-the-way destinations can be avoided, decreasing delivery times.
6. It improves hospitality
Freeing up time for the dining establishment’s service crew will allow them to demonstrate better hospitality. They can esteem guests better and share good news about the restaurant, such as the available rewards program for eligible customers, an upcoming event, and others.
Nothing makes restaurant operations appear more organized than having a crew that can interact with guests without being in a hurry. With a reliable POS system, some members of the restaurant staff can dedicate enough time to making customers feel more comfortable and taken care of.
Get Your POS System from Foodics
Indeed, a POS system for food and hospitality operations is a game-changer. There are different types to choose from and you can easily find the one appropriate for the kind of operations you run. Foodics has everything from food truck POS systems to coffee shop, bakery, pizza place, and food court POS systems.
Foodics also offers other kinds of software that can further improve food business operations such as inventory management systems, seating software, geocoding software, menu management systems, and more. So, if you want to take your restaurant operations to a higher level of efficiency and productivity, get in touch with us at Foodics — we have the solutions you need.