Cloud Kitchen Marketing: Everything You Need to Know

In the dynamic and ever-evolving world of food delivery, cloud kitchens have emerged as a revolutionary concept. Cloud kitchens, also known as ghost kitchens or dark kitchens have been growing rapidly in recent years driven in part by the increased demand for delivery and takeout services, which was further accelerated by the pandemic.

According to research, the global cloud kitchen market is expected to reach USD 2.63 Billion by 2026. However, having no physical storefront or dine-in area, cloud kitchen marketing can be challenging especially since your online presence is all you’ve got! With the rise in demand for food delivery services, cloud kitchen owners must implement effective marketing strategies to grow their online sales. 

In this article, we will equip you with 7 tips to thrive in the digital landscape of food delivery.

1- Optimize Your Online Ordering System 

Online ordering is the pillar of a cloud kitchen, hence the importance of making the ordering process quick and seamless. To achieve this, you need to work on the following aspects:

  • User-friendly interface: Ensuring that your website or mobile app provides a user-friendly experience for your customer is key to keeping those orders coming in. The ordering process should be intuitive and easy to navigate, with clear instructions and minimal steps.

  • Quick loading time: your website’s loading speed can make or break your cloud kitchen business. If it’s too slow, customers may get frustrated and abandon their orders. To enhance loading speed, use compressed images, and caching techniques and streamline the code to improve overall performance.

  • Secure payment options: build trust with your customers by offering secure and convenient payment options. After integrating popular payment methods, ensure the protection of your customers’ information by adopting impeccable security measures.

And that’s why you need Foodics Online!

If you own a cloud kitchen and want to avoid all the hassle of incorporating complex systems into your website, Foodics Online seamlessly integrates into your existing platform, making online ordering a breeze. With its user-friendly interface, lightning-fast loading time, and secure payment options, Foodics Online ensures a seamless and secure ordering experience. Say goodbye to paying third-party commission fees, and enable easy self-ordering directly from your website, mobile application and QR menu. 

2- Optimize Your Website
Your website acts as the front display of your cloud kitchen, therefore, ensuring that it looks appealing and works impeccably is a must. 

Let’s start with the aesthetics. 


Ensure that your website showcases scrumptious, high-quality images of your dishes that make customers crave your food. Make your dishes look appealing by hiring a professional food photographer to capture every single texture of your recipe. Moreover, craft mouthwatering descriptions for each dish on your menu. Use enticing language and highlight unique ingredients or preparation techniques. Make customers feel the flavors and aromas through your descriptions.


Next, let’s talk about the technical side of your website.


First, SEO helps you reach your target audience and improve your visibility on search engine results pages. Research relevant keywords related to your cuisine and location, and incorporate them naturally into your website’s content. Focus on local SEO to target customers in your area. 


Second, optimize your website to be fully responsive on mobile devices. This includes adapting the layout, font sizes, and button sizes for smaller screens. A mobile-friendly website ensures a smooth and enjoyable browsing experience for mobile users.


Third, make it easy for customers to find the information they need. Clearly label sections such as menu, ordering process, delivery options, and contact information. Incorporate a search bar for customers to quickly locate specific items on your menu.

3- Integrate Incentive Programs

As a cloud kitchen owner, you need to work harder than regular restaurants to get new customers. Therefore, it is crucial that you incentivize customers to choose you instead of your competitors.

Here’s how to do that.

  • Offer loyalty points and rewards: Drive repeat orders by offering loyalty points that can be later redeemed for discounts, freebies, or exclusive orders. Ensure to boast about your loyalty programs on social media in a way that makes you stand out from the crowd.

  • Use a referral program: Word-of-mouth marketing is one the best strategies to gain new customers. That said, rewarding customers who refer their friends and family to your business will encourage them to speak more about you. Provide a referral code that rewards both the referrer and the referred customer with discounts or free items. This helps generate new customers while rewarding existing ones.

  • Pamper you loyal customers: Surprise loyal customers with exclusive discounts and promotions. Moreover, celebrate their birthdays by sending them personalized messages or offering complementary items. This thoughtful gesture goes a long way in building customer loyalty and generating positive word-of-mouth.

4- Market On Aggregator Platforms

Promoting your cloud kitchen on aggregator marketplaces like Talabat, Zomato, Deliveroo, Uber Eats, Careen Now, etc., can do wonders for your business. They are popular and they have a broad target audience, helping you increase visibility and attract new customers. 


Even though these platforms charge a higher percentage of revenue, cloud kitchen can highly benefit from this collaboration. 

The question remains, how can you get customers to choose your kitchen over others?


Offer exclusive promotions or deals to customers who order through these platforms. This incentivizes customers to choose your cloud kitchen over others available on the platform. Highlight any special discounts or perks you provide exclusively through these aggregator platforms. Furthermore, encourage satisfied customers to leave positive ratings and reviews on aggregator platforms. Higher ratings and positive reviews boost your visibility and credibility, attracting new customers and encouraging them to choose your cloud kitchen.

5- Advertise Online

In today’s business landscape, Google Ads and social media platforms play a vital role in reaching a wide range of potential customers. This holds even more significance for cloud kitchens, as their primary connection with customers occurs exclusively online.

Here are a few tips!


  • Use keywords related to your cuisine, targeting specific locations and demographics. 

  • Leverage social media platforms such as Facebook, Instagram, and Twitter for targeted advertising campaigns.

  • Experiment with ad formats like sponsored posts or carousel ads to engage potential customers. 

  • Work on your content. Create engaging and shareable content and regularly post high-quality images, videos, customer testimonials, and special offers. 

  • Collaborate with local influencers or food bloggers to tap into their following and gain exposure. 

  • Encourage customers to share their experiences on social media through branded hashtags or photo contests. 

  • Building a strong online presence can improve your visibility on social media, which can do wonders for your business.

6- Manage Reviews

Managing reviews is a huge part of cloud kitchen marketing, since your online reputation is all you have! Therefore, be diligent in monitoring reviews on platforms like Google, Yelp and respond promptly to both positive and negative reviews to show that you value customer opinions and are committed to providing a great experience.

Check out the “The Dos and Don’ts of Responding to Negative Customer Reviews” 


7- Send Out a Regular Newsletter

In digital marketing, getting your customer’s email address is highly beneficial. According to the digital marketing experts at HubSpot, Email marketing generates up to 360% return on investment.

Collect email addresses through your website, social media, or during the ordering process.

Once you’ve got your email list, send your customers emails updating them about new deals and offers. Establish a regular schedule for sending out newsletters to maintain communication with your customers. Whether it’s weekly, bi-weekly, or monthly, consistency is key to staying top of mind with your audience.

Wrapping Things Up!

Establishing a  successful cloud kitchen business plan goes hand in hand with implementing a good marketing strategy. Optimizing your website, leveraging aggregator platforms and social media, and providing an impeccable ordering service can do wonders for your business. 

Rachel Maatouk Gebrayel