Saudi Arabia    8001000119   l   United Arab Emirates    8003663427   l   Egypt     15796

Foodics Online

With great features, comes great simplicity.

Build your online restaurant, in minutes.

Online Web Store

Launch your web presence in a few clicks and start receiving orders and payments online

Customize Your Web Name & URL

Select a unique name for your online store and use it as your web address: mystorename.foodics.online Or use your brand’s domain name and redirect it to your Foodics online store

Customize Page Colors

Select the primary and secondary colors of your page

View All System Logs

Uncover all types of changes introduced to the page by date, user, and type of action

Multilingual Interface

Switch between Arabic and English interface with a click of a button and have the ability to add all item information in both languages so your customers can use the language of their preference

Fast & Responsive Web Interface

Your website will automatically adapt to any screen size and images will be compressed in CDN for faster downloads, so your customers will have a seamless website navigation experience and won’t be tied to specific devices to access your interface

Mobile Application

Create your own fully customized mobile ordering app and have it up and running in App Store and Google Play in only 3-4 weeks and own your customer relationship like never before

Build Your Branded Mobile App in iOS & Android

Fill in the App Application Form with an adequate description and relevant keywords to begin setting up your own application

Get an Optimized & Fully Customizable App

Boast a fully customized app in terms of colors, sections, and user interactions to guarantee utmost representation of your brand

Multilingual Interface

Offer your customers the freedom to choose the language of the app interface in either Arabic or English so they have the option of browsing items and making orders using the language they are most comfortable with

Order Status

Keep your customers updated on their orders in real-time

Order Status Updates

Send push notifications to the customer to alert him/her of the status of their order

Order Tracking

Allow customers to track the delivery status by knowing the stage of their order (Sent to Branch, In Kitchen, Ready for Delivery, Dispatched,…etc)

Order Status Dashboard

Gain full visibility of the order status as a business owner and take the right action

Easy Login

Allow your customers a fast and secure login to your online ordering platform

Social Media Login

Provide your customers with the convenience of logging in through their social media accounts (app only)

Guest Login

Allow users to access your portal or app quickly and without sharing much of their personal information

Smart Ordering

Create a seamless ordering experience for your customers

QR Ordering

Give your customers the VIP experience of skipping the queue by pre-ordering through QR codes while sitting on their tables or even post your QR codes online to promote certain items and offer discounts

Reorder from Past Orders

Speed up the ordering process by enabling your guests to submit reorders based on their order history (app only)

My Favorites

Allow your customers to select their favorite items so they can order them at a glance next time (app only)

Scheduled Ordering

Offer your customers the option of ordering in advance and selecting the time when they want to receive their orders

Branch Management

Update your branch information and activate its services with a few clicks

Branch Import

Transfer your branch information with a single click of a button and sync it any time with Foodics POS

Add New Branches

Enter branch information into the Foodics Online portal directly

Service Hours

Set service hours for each branch per each day of the week, with the freedom of having different hours for delivery and pickup services

Delivery Zones

Set and manage your delivery zones to avoid receiving orders from customers outside of your area of service

Delivery and Pickup Settings

Enable or disable the services of restaurant takeout, curbside pickup, and delivery for each branch

Order Management

Take full control of incoming orders and make the best decisions to fulfill them

Synchronization with Foodics POS

Manage your incoming orders with ease through instant synchronization with your Foodics POS and Kitchen Display Screen, and decide what happens when a new order is placed: print, auto-accept, or put on hold for a decision to be made

Segmentation of Orders

Gain full visibility on segmentation by order type, source, and payment method

RAG status

Offer your team visibility on status of orders whether they are delayed or on time

Delivery Management

Guarantee fast and accurate delivery of incoming orders by enabling a built-in integration with an aggregator or by managing your own delivery staff

Delivery Service Providers

In no time, enable a built-in integration of an aggregator that has a pool of popular delivery companies and receive a full-fledged delivery service for your orders

Driver Management

Manage your own fleet of drivers by tracking their location and assign delivery orders to them

Driver App

Manage delivery operations with your fleet of in-house drivers  through the Driver App which is available on Apple Store and Google Play

Menu Management

Customize and organize your menus to reflect your restaurant identity and get you the best results

Menu Import

Import your restaurant menu with all its details from a single place, take your menu live with a single click, and perform your updates anytime without disrupting any flow

Categories & Products

Speed up your customers’ decision-making with an appetizing and organized menu full of categories and products

Menu Groups

Create different menus that can be used in different seasons or represent different brands operating under your umbrella

Calories and Allergens

Support your customer’s health choices by listing allergens and calories associated with your offered menu items

Delivery and Dine-In Menus

Experience full control of your menus by creating, updating, and enabling/disabling them per branch/app and for pickup/delivery or dine-in only

Employee Management

Create your employee profiles and assign rights as per their roles in your restaurant

Register New Employees

Create an unlimited number of accounts for your staff members so they can accomplish tasks like handling orders and assigning delivery requests.

Assign Roles & Locations

Select the role(s) to be performed by each employee and the branch where he/she is working so they automatically have the suitable access rights to portal pages

Payment Management

Pamper your customers with various payment methods that make ordering from you really easy and encourage them to come back again and again

Online Payment Gateway

Enable your customers to instantly pay for their orders online using most common credit and debit cards like Mada, VISA, MasterCard, and Apple Pay, with the ability to save card information for easier ordering through your mobile app in their next order

Enjoy Fast Settlements

Activate receiving your online payments through a process that takes less than an hour and maintain your cash flow by receiving payment settlements within 2-3 business days only

Payment Method Selection

Have full control over which payment method to accept for each of your branches or even per order type

Payment Support

Receive support on payment refunds, responding to claims,  solving disputes and handling chargeback issues

Marketing Tools

Make your restaurant your guest’s favorite destination and earn the loyalty of your most frequent visitors with a package of outreach & marketing tools

Dynamic Sliding Promos and Banners

Design and customize sliding promos and banners to promote specific menu items or categories by adding creative text, uploading images, linking them to specific pages, and setting the display order

Loyalty Programs

Attract and retain more customers by launching loyalty programs that reward your visitors with points for each amount they pay with preset redemption rules

Promotions & Coupons

Boost your sales and customer retention with relevant offers to excite them to order and come back for more by:

• Applying general discounts
• Linking discounts to specific items
• Offering free delivery
• Issuing seasonal coupon codes
• Setting eligibility criteria per order type, customer type, and minimum order amount

Targeted Push Notifications

Improve your customer retention and boost your sales by triggering your customers to take action with notifications sent at the right moment, and keep them updated on upcoming offers and events through:

• Bulk Push Notifications
• Scheduled Push Notifications
• Abandoned Cart Notifications

Timed Events

Drive sales by launching timed offers on the occasions your customers love

Upselling Items

Build on analytics of your customers’ order history and habits to automatically show them items they would be most inclined to buy

Customer Management

Own your relationship with your customers by understanding their behavior and build on data to make more customer-centric decisions

Customer Profiling

Collect detailed customer data and automatically get a record of their order history so you can share with them relevant promotions

Customer Verification

Confirm the source of your orders by verifying each newly registered customer with one-time-password (OTP) authentication

Blacklisting

Protect your restaurant from suspicious customers and set up your own rules for blacklisting based on phone number or email address

Customer Feedback

Listen to your customers’ timely feedback through private web/app channels that enable them to share text and visuals and receive delivery and pickup ratings through a clear and dated list

Customer Segmentation

Create multiple customer segments based on purchased items, order source, customer location, payment method, date, and additional criteria, and then use these segments in your marketing activities and business reporting

Reporting & Data

Gain full visibility of your business performance through a comprehensive analytics dashboard and identify trends that spur further growth

General Report

Gain a general overview of all your incoming orders whether in your area of service or not, and filter them through different categories, like:

• Total sales
• Number of orders
• Sales by date
• Sales by location
• Average ratings
• Out of Area Requests

Sales & Orders Report

Learn about your best performing channels, the most used payment methods, your average basket size and much more:

• Sales by channel
• Sales revenue by channel
• Digital coupon redemption
• Orders by payment methods
• Average order value by date and source
• Orders by type
• Average basket size by month

Sales Area Report

Understand the relationship between location, order types and volume:

• Sales by location
• Order by type and location
• Average order value by location and type

Customer Activity Report

Know your customers well and extract valuable insights on their purchasing behavior:

• Number of registered users
• Average orders per customers
• Monthly feedback
• Average ratings
• Registrations by date
• Registrations by source and account type

Product Profitability Report

Know your customers’ favorite menu items and update your menu accordingly:

• Best selling products
• Unit sold counts
• Customer favorites
• Unit price spread

Michelin-Star Product Support

Master everything about Foodics Online through different means of support available for your service

Frequently Asked Questions

Instantly find the answers you need to the most commonly asked questions

Quick User Guide

Dig deeper into how to use Foodics Online and learn more about platform set-up, syncing with POS, activating payment gateway and enabling the built-in integrations

Dedicated Team

Connect with a team of product experts to respond to all your needs through WhatsApp or live chat on the Foodics Console

Launch your web presence in a few clicks and start receiving orders and payments online

Customize Your Web Name & URL

Select a unique name for your online store and use it as your web address: mystorename.foodics.online Or use your brand’s domain name and redirect it to your Foodics online store

Customize Page Colors

Select the primary and secondary colors of your page

View All System Logs

Uncover all types of changes introduced to the page by date, user, and type of action

Multilingual Interface

Switch between Arabic and English interface with a click of a button and have the ability to add all item information in both languages so your customers can use the language of their preference

Fast & Responsive Web Interface

Your website will automatically adapt to any screen size and images will be compressed in CDN for faster downloads, so your customers will have a seamless website navigation experience and won’t be tied to specific devices to access your interface

Create your own fully customized mobile ordering app and have it up and running in App Store and Google Play in only 3-4 weeks and own your customer relationship like never before

Build Your Branded Mobile App in iOS & Android

Fill in the App Application Form with an adequate description and relevant keywords to begin setting up your own application

Get an Optimized & Fully Customizable App

Boast a fully customized app in terms of colors, sections, and user interactions to guarantee utmost representation of your brand

Multilingual Interface

Offer your customers the freedom to choose the language of the app interface in either Arabic or English so they have the option of browsing items and making orders using the language they are most comfortable with

Keep your customers updated on their orders in real-time

Order Status Updates

Send push notifications to the customer to alert him/her of the stage of the order status

Order Tracking

Allow customers to track the delivery status by knowing the stage of their order (Sent to Branch, In Kitchen, Ready for Delivery, Dispatched,…etc)

Order Status Dashboard

Gain full visibility of the order status as a business owner and take the right action

Allow your customers a fast and secure log in to your online ordering platform

Social Media Login

Provide your customers with the convenience of logging in through their social media accounts (app only)

Guest Login

Allow users to access your portal or app quickly and without sharing much of their personal information

Create a seamless ordering experience for your customers

QR Ordering

Give your customers the VIP experience of skipping the queue by pre-ordering through QR codes while sitting on their tables or even post your QR codes online to promote certain items and offer discounts

Reorder from Past Orders

Speed up the ordering process by enabling your guests to submit reorders based on their order history (app only)

My Favorites

Allow your customers to select their favorite items so they can order them at a glance next time (app only)

Scheduled Ordering

Offer your customers the option of ordering in advance and selecting the time when they want to receive their orders

Edit your branch information and activate its services with a few clicks

Branch Import

Transfer your branch information with a single click of a button and sync it any time with Foodics POS

Add New Branches

Enter branch information into the Foodics Online portal directly

Service Hours

Set service hours for each branch per each day of the week, with the freedom of having different hours for delivery and pickup services

Delivery Zones

Set and manage your delivery zones to avoid receiving orders from customers outside of your area of service

Delivery and Pickup Settings

Enable or disable the services of restaurant takeout, curbside pickup, and delivery for each branch

Take full control of incoming orders and make the best decisions to fulfill them

Synchronization with Foodics POS

Manage your incoming orders with ease through instant synchronization with your Foodics POS and Kitchen Display Screen, and decide what happens when a new order is placed: print, auto-accept, or put on hold for a decision to be made

Segmentation of Orders

Gain full visibility on segmentation by order type, source, and payment method

RAG status

Offer your team visibility on status of orders whether they are delayed or on time

Guarantee fast and accurate delivery of incoming orders by enabling a built-in integration with an aggregator or by managing your own delivery staff

Delivery Service Providers

In no time, enable a built-in integration of an aggregator that has a pool of popular delivery companies and receive a full-fledged delivery service for your orders

Driver Management

Manage your own fleet of drivers by tracking their location and assign delivery orders to them

Driver App

Manage delivery operations with your fleet of in-house drivers  through the Driver App which is available on Apple Store and Google Play and achieve

Customize and organize your menus to reflect your restaurant identity and get you the best results

Menu Import

Import your restaurant menu with all its details from a single place, take your menu live with a single click, and perform your updates anytime without disrupting any flow

Categories & Products

Speed up your customers’ decision-making with an appetizing and organized menu full of with categories and products

Menu Groups

Create different menus that can be used in different seasons or represent different brands operating under your umbrella

Calories and Allergens

Support your customer’s health choices by listing allergens and calories associated with your offered menu items

Delivery and Dine-In Menus

Experience full control of your menus by creating, updating, and enabling/disabling them per branch/app and for pickup/delivery or dine-in only

Create your employee profiles and assign rights as per their roles in your restaurants

Register New Employees

Create an unlimited number of accounts for your staff members so they can accomplish tasks like handling orders and assigning delivery requests.

Assign Roles & Locations

Select the role(s) to be performed by each employee and the branch where he/she is working so they automatically have the suitable access rights to portal pages

Pamper your customers with various payment methods that make ordering from you really easy and encourage them to come back again and again

Payment Method Selection

Have full control over which payment method to accept for each of your branches or even per order type

Payment Support

Receive support on payment refunds, responding to claims,  solving disputes and handling chargeback issues

Online Payment Gateway

Enable your customers to instantly pay for their orders online using most common credit and debit cards like Mada, VISA, MasterCard, and Apple Pay, with the ability to save card information for easier ordering through your mobile app in their next order

Enjoy Fast Settlements

Activate receiving your online payments through a process that takes less than an hour and maintain your cash flow by receiving payment settlements within 2-3 business days only

Make your restaurant your guest’s favorite destination and earn the loyalty of your most frequent visitors with a package of outreach & marketing tools

Dynamic Sliding Promos and Banners

Design and customize sliding promos and banners to promote specific menu items or categories by adding creative text, uploading images, linking them to specific pages, and setting the display order

Loyalty Programs

Attract and retain more customers by launching loyalty programs that reward your visitors with points for each amount they pay with preset redemption rules

Promotions & Coupons

Boost your sales and customer retention with relevant offers to excite them to order and come back for more by:

• Applying general discounts
• Linking discounts to specific items
• Offering free delivery
• Issuing seasonal coupon codes
• Setting eligibility criteria per order type, customer type, and minimum order amount

Targeted Push Notifications

Improve your customer retention and boost your sales by triggering your customers to take action with notifications sent at the right moment, and keep them updated on upcoming offers and events through:

• Bulk Push Notifications
• Scheduled Push Notifications
• Abandoned Cart Notifications

Timed Events

Drive sales by launching timed offers on the occasions your customers love

Upselling Items

Build on analytics of your customers’ order history and habits to automatically show them items they would be most inclined to buy

Own your relationship with your customers by understanding their behavior and build on data to make more customer-centric decisions

Customer Profiling

Collect detailed customer data and automatically get a record of their order history so you can share with them relevant promotions

Customer Verification

Confirm the source of your orders by verifying each newly registered customer with one-time-password (OTP) authentication

Blacklisting

Protect your restaurant from suspicious customers and set up your own rules for blacklisting based on phone number or email address

Customer Feedback

Listen to your customers’ timely feedback through private web/app channels that enable them to share text and visuals and receive delivery and pickup ratings through a clear and dated list

Customer Segmentation

Create multiple customer segments based on purchased items, order source, customer location, payment method, date, and additional criteria, and then use these segments in your marketing activities and business reporting

Gain full visibility of your business performance through a comprehensive analytics dashboard and identify trends that spur further growth

General Report

Gain a general overview of all your incoming orders whether in your area of service or not, and filter them through different categories, like:

• Total sales
• Number of orders
• Sales by date
• Sales by location
• Average ratings
• Out of Area Requests

Sales & Orders Report

Learn about your best performing channels, the most used payment methods, your average basket size and much more:

• Sales by channel
• Sales revenue by channel
• Digital coupon redemption
• Orders by payment methods
• Average order value by date and source
• Orders by type
• Average basket size by month

Sales Area Report

Understand the relationship between location, order types and volume:

• Sales by location
• Order by type and location
• Average order value by location and type

Customer Activity Report

Know your customers well and extract valuable insights on their purchasing behavior:

• Number of registered users
• Average orders per customers
• Monthly feedback
• Average ratings
• Registrations by date
• Registrations by source and account type

Product Profitability Report

Know your customers’ favorite menu items and update your menu accordingly:

• Best selling products
• Unit sold counts
• Customer favorites
• Unit price spread

Master everything about Foodics Online through different means of support available for your service

Frequently Asked Questions

Instantly find the answers you need to the most commonly asked questions

Quick User Guide

Dig deeper into how to use Foodics Online and learn more about platform set-up, syncing with POS, activating payment gateway and enabling the built-in integrations

Dedicated Team

Connect with a team of product experts to respond to all your needs through WhatsApp or live chat on the Foodics Console

Start earning with Foodics Online

Try Foodics Online now and discover all the tools you need to run and grow your online restaurant